Refund Policy

Effective Date: 5/20/2026

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This Refund Policy explains how cancellations, rescheduling and refunds are handled for appointments booked with us.

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1. General Policy

 

All services are reserved specifically for your scheduled time. Because of this, time is set aside exclusively for you once an appointment is booked.

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2. Deposits and Payments

 

Some services may require a deposit or full payment at the time of booking. Deposits are used to secure your appointment and are non refundable.

 

3. Cancellations

 

We kindly ask for at least 24 to 48 hours notice if you need to cancel or reschedule your appointment. This allows the time slot to be offered to another client.

• Cancellations made within the required notice period may be rescheduled without penalty

• Late cancellations may result in loss of deposit or a cancellation fee

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4. No Shows

 

If you do not show up for your scheduled appointment without notice, the payment or deposit will not be refunded and a new deposit may be required to book again.

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5. Late Arrivals

 

If you arrive late, your session may be shortened to respect the next client’s appointment time. The full service fee will still apply.

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6. Refunds

 

Because time and preparation are reserved for each client, services already completed are non refundable. Refunds are not issued for completed treatments.

 

If there is an issue with your service, please contact us within 24 hours so we can review the situation and find a fair solution.

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7. Rescheduling

 

We understand that life happens. If you need to reschedule, please contact us as soon as possible. We will do our best to accommodate your request based on availability.

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8. Contact

 

For cancellations, rescheduling or questions, please contact us at: josibeautywellness@gmail.com (734) 800-1091.